ACHILLES HEAL - STORE POLICY
CUSTOMER CARE
Customer Care Section:
1. Contact Information:
Email: AchillesHealDogFood@gmail.com or Consuelo@achilleshealdogfood.net or Desirae@achilleshealdogfood.net
Phone: 720-318-4814
Operating Hours: Sunday-Saturday, 9am-7pm
2. Support Channels: Reach us through email for non-urgent queries. - Call our customer care line for immediate assistance.
3. Response Time: We strive to respond to emails within 24 hours. - Phone calls will be answered promptly during operating hours.
4. Common Inquiries: Visit our FAQ section for quick answers to common questions. - Troubleshoot issues with our online resources before contacting customer care.
5. Order Inquiries: For order-related issues, please have your order number ready. - Include relevant details when contacting us for faster assistance.
6. Returns and Refunds: Follow the instructions on our website for returns and refunds. - Contact customer care for any issues or clarifications.
7. Product Information: Seek guidance on product selection or usage from our knowledgeable customer care team. - We are here to provide detailed information about our offerings.
8. Feedback and Suggestions: Share your experience with us, and let us know how we can improve. - We value customer feedback for continuous enhancement.
9. Escalation Procedure: If your concern is not resolved to your satisfaction, ask to escalate the matter. - We are committed to resolving issues promptly and efficiently.
10. Customer Satisfaction: Your satisfaction is our priority. - We appreciate your business and are dedicated to providing excellent customer service.
11. Social Media: Connect with us on Instagram @AchillesHealDogFood, Facebook @AchillesHealDogFood for updates and announcements. - Direct messages on social media are monitored for customer inquiries.
12. Emergency Situations: In case of urgent matters, reach out to our support line at 303-318-4814. Feel free to contact our customer care team for any assistance or information.
We value your patronage and are committed to ensuring a positive experience with our products and services.
PRIVACY & SAFETY
Privacy & Safety Policies:
1. Data Collection: We collect minimal personal information necessary for order processing and communication. - Information is securely stored and never shared with third parties.
2. Security Measures: Our website employs industry-standard encryption to protect your data during online transactions. - Regular security audits ensure the safety of your personal information.
3. Payment Security: Financial transactions are processed through secure, reputable payment gateways. - We do not store sensitive payment details on our servers.
4. Communication: We may use your contact information for order updates and relevant communications. - You can opt out of promotional communications at any time.
5. Cookies and Tracking: Cookies are used for a better browsing experience and do not store personal information. - Tracking tools are employed for website analytics but do not compromise your privacy.
6. Third-Party Links: Our website may contain links to third-party sites; however, we are not responsible for their privacy practices. - Exercise caution and review the privacy policies of external websites.
7. Children's Privacy: Our services are not directed towards children under 13. - We do not knowingly collect or store information from individuals under 13 years of age.
8. Data Access and Correction: You can request access to your personal information or correct inaccuracies by contacting our support team. - We strive to maintain accurate and up-to-date customer records.
9. Data Retention: We retain customer data for the duration necessary to fulfill orders and comply with legal obligations. - Upon request, personal data can be deleted after the statutory retention period.
10. Incident Response: In the event of a data breach, we have established protocols to promptly address and rectify the situation. - Affected parties will be notified as per legal requirements.
11. Compliance: We adhere to relevant privacy laws and regulations, ensuring a high standard of data protection. - Our practices are in line with the General Data Protection Regulation (GDPR) and other applicable legislation.
12. Policy Updates: Privacy and safety policies may be updated periodically; customers will be notified of any significant changes. - Review the policies regularly to stay informed about our data practices.
By using our services, you acknowledge and agree to these privacy and safety policies.
If you have any questions or concerns, please contact our customer support 303-318-4814.
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PAYMENT METHODS
Store Policy for Online Homemade Dog Food Prep - Achilles Heal
1. Ordering Process: Customers can place orders through our user-friendly online platform. Please contact us directly regarding any dietary restrictions for personalized meal plans.
2. Payment: Secure online payment methods accepted. Orders will be processed upon successful payment.
3. Subscription Plans: Customers can choose from flexible subscription plans for regular deliveries. Easily modify or cancel subscriptions through the Achilles Heal website or by calling us directly 303-318-4814.
4. Ingredients and Quality: We use high-quality, human-grade ingredients in all our recipes. Ingredient lists and nutritional information provided for transparency.
5. Customization: Tailor meals to your dog's preferences and dietary needs. Contact us directly so we can support you directly.
6. Delivery: Timely and reliable delivery to your doorstep. We guarantee delivery within 3 business days from your order submission.
7. Packaging: Environmentally friendly packaging to minimize our ecological footprint. - Meals are sealed for freshness and labeled with clear feeding instructions.
8. Returns and Refunds: Contact us within 48 hours for any issues with your order. - Refunds or replacements will be provided based on the circumstances.
9. Customer Support: Responsive customer support available via email or phone. - We are committed to addressing your queries and concerns promptly.
10. Safety Measures: Our kitchen follows strict hygiene and safety protocols. - Regular cleaning, sterilization and quality checks ensure the safety of our products.
11. Feedback: We value customer feedback to improve our services. - Please share your experience and suggestions for continuous enhancement.
12. Legal Disclaimer: Consult with your veterinarian before making significant changes to your dog's diet. We are not liable for any health issues arising from failure to follow recommended guidelines.
By placing an order with us, you agree to abide by these store policies.
Thank you for choosing us to nourish your furry friend!
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- Credit / Debit Cards
- VENMO
- PAYPAL
- ZELLE
- COD (cash on delivery)